balansvital.com works with leading international courier companies, including FedEx, SF Express, DHL, UPS and EMS, in partnership with trusted local delivery providers. This enables us to deliver your orders directly to your doorstep. We offer a flat-rate shipping fee.

Estimated delivery time is 10–20 business days. A tracking number will be provided within 24 hours after your order has been placed. Final delivery times may vary depending on the courier service, customs clearance and local authorities.

Some products are shipped directly from our local warehouses, while other items are manufactured and dispatched from our own production facilities located in the United Kingdom and Europe.

All orders are dispatched from our warehouse within 7 business days after your order is placed. Delivery normally takes 10–20 business days from the date of dispatch, depending on courier availability and your delivery location. Please note that delays may occur due to customs clearance, inspections or unforeseen courier transportation delays.

You will receive a tracking number by email once your order has been dispatched. You can use this tracking number to monitor your shipment at: www.17track.net.

We offer a flat shipping rate of £4.99 for all orders.

We currently ship worldwide. If your country is not covered by our shipping network, we will notify you as soon as possible and make any necessary changes to your order. For more information about available shipping destinations, please contact us at: service@balansvital.com.

You may request a change to your shipping address up until 11:00 PM (GMT/BST) on the same day the order is placed. To request an address change, please contact us at: service@balansvital.com.

Yes. Your shipping address may be different from your billing address.

Orders are processed and dispatched on business days only, excluding weekends and public holidays. Orders placed on Saturdays, Sundays or UK public holidays will be processed and dispatched on the next business day.