We accept order cancellations before the product has been shipped or entered production. If your order is cancelled, you will receive a full refund. Unfortunately, we are unable to cancel an order once the product has been shipped.

We accept returns on eligible products. Customers may request a return within 14 days of receiving their order.

To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase, such as a receipt or order confirmation, is required to complete the return process. Please do not send your purchase back to the manufacturer.

Customers are responsible for return shipping costs only once (including returns). No restocking or handling fees will be charged for returning a product.

Once we have received and inspected your returned item, we will send you an email confirming receipt of your return. We will also notify you whether your refund has been approved or rejected. If approved, your refund will be processed automatically and credited to your original payment method within a reasonable number of business days.

If you have not yet received your refund, please first check your bank account again.

Next, contact your credit card provider, as it may take some time before your refund is officially posted. Then contact your bank, as there is often a processing period before a refund appears in your account. If you have completed all of these steps and still have not received your refund, please contact us at: service@balansvital.com.

Please contact our Customer Support team at service@balansvital.com to obtain the correct return address before sending any items back.

If the return is due to the customer's own reasons, the customer will be responsible for the return shipping costs. The exact cost will depend on the courier service selected by the customer.

If the goods received are damaged, defective, or incorrect due to our error, the customer will not be required to pay any return shipping costs.

3rd Floor, Building A, Factory Building, Heyu Industrial Zone, Fuhai Street, Bao'an District, Shenzhen, Guangdong Province, China.